Welcome to Best Kayak Shop! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products do you offer?
We specialize in kayaking and fishing gear, including accessories, trolling motors, fish finders, kayaks, life jackets, and more. Our product range is designed to enhance your outdoor adventures.
2. Are your products suitable for beginners?
Yes, we offer a variety of products suitable for all skill levels, from beginners to experienced adventurers. Our team can help you choose the right gear for your needs.
3. Do you sell Garmin Fish Finders?
Yes, we carry a selection of Garmin Fish Finders, known for their reliability and advanced features.
Shipping and Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once dispatched, delivery times depend on the shipping method chosen.
3. Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas. Please check our shipping policy for more details.
Returns and Exchanges
1. What is your return policy?
We offer a hassle-free return policy. You can return items within 15 days of receiving them. Contact our customer service team at [email protected] for assistance.
2. What if my item arrives damaged?
If your item arrives damaged, please contact us immediately. We will arrange for a replacement or refund as per our policy.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I create an account?
You can create an account during the checkout process. Having an account allows you to track orders, save preferences, and more.
3. Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Customer Support
1. How can I contact customer service?
You can reach our customer service team at [email protected]. We’re here to help with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (PST).
Thank you for choosing Best Kayak Shop. We’re committed to providing you with the best products and service for your outdoor adventures!