At Best Kayak Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Due to the nature of certain products, the following items are not eligible for return or exchange:
- Inflatable PFDs (Personal Flotation Devices)
- Dry Bags
- Dog Life Jackets
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Once you receive your RMA number, pack the item securely in its original packaging and include all accessories and documentation.
- Ship the item to the following address:
Best Kayak Shop
905 Richardson Vista Road
Anchorage, US 99501
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchange Process
If you are requesting an exchange, please indicate the desired replacement item in your email. Once we receive your returned item, we will ship the replacement item to you at no additional cost.
Return & Exchange Request Template
Subject: Return/Exchange Request
Dear Best Kayak Shop Customer Service,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item Name: [Item Name]
- Reason for Return/Exchange: [Reason]
- Preferred Action: [Refund/Exchange for [Item Name]]
Please provide me with an RMA number and further instructions.
Thank you,
[Your Full Name][Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our returns and exchanges policy, please do not hesitate to contact us at [email protected].
Thank you for shopping with Best Kayak Shop. We appreciate your business and are here to ensure you have a great experience with us!